Catherine Y. P. Chan, President of Hong Kong QFD Association, Secretary General of Asia QFD Association

Title: Deployment: Centrality of QFD

 

Abstract

Deployment is the central activity the team has to properly perform in exercising quality function deployment (QFD). There are two kinds of deployment in QFD: (1) interpretation, and, (2) conversion. The former kind helps in dealing with the origin, that is, the needs, while the latter kind helps translate items of one aspect, for instance, customers’ needs or given requirements, into items of another aspect, such as features, parts and processes.

To facilitate teams on making effective translation and obtaining greater benefits from using QFD, the aim of the speech is to explain these two deployments in greater detail. The practice of conversion deployment for assuring the make and the production quality will first be reviewed and followed with an overview of the basic steps, essential techniques and useful tools for operating interpretation deployment. In addition to this, the translation mechanism suggested by Modern QFD will also be briefly introduced.

 

Biography:

Dr. Catherine Y. P. Chan is a certified QFD Black Belt®. She is the President of Hong Kong QFD Association, Secretary General of Asia QFD Association, committee member of International Council for QFD, and, recipient of Akao Prize® 2019. Catherine is a committee member of Hong Kong Society for Quality and Associate Academician of IAQ as well. With the aim of sharing the knowledge and experience she has gained since she followed Yoji Akao and Glenn Mazur on learning and practicing QFD in the early 2000s, she focuses on and actively participates in promoting QFD in Hong Kong and worldwide.