Paulo Sampaio, Professor of Quality and Organizational Excellence, University of Minho TITLE: Quality 4.0: The new era of quality

Title: Quality 4.0: The new era of quality



The development of disruptive technologies enables rapid advances in organizations. However, technology is not the only element in a broader transformation. Quality 4.0 is an important dimension of the digital transformation process that is taken place in worldwide organizations, promoting a way for quality to become a leading force in this transition. At a global scale, organizations have been looking to accelerate their digital transformations and recognize that Quality 4.0 can create substantial value for their processes.

This presentation will be focused on the characterization of Quality 4.0 state-of-the-art, on the presentation of a definition for Quality 4.0 and finally on the skills that are most valued for the Quality Professionals in the XXI Century.



Born in Braga, Portugal, in 1978, he graduated in Industrial Engineering and Management at the University of Minho in 2002 (5-year degree). He completed his PhD in Industrial Engineering in 2008 at the University of Minho.

He began his career at the University of Minho in September 2000, as Junior Lecturer in the Department of Production and Systems of the School of Engineering.

In the academic field he had been lecturing courses in the fields of Quality and Organizational Excellence.

His research activities are developed under the Industrial Engineering and Management Research Line of the ALGORITMI Research Centre, within the Supply-chain, Logistics and Transportation Systems (SLOTS) Research Group.

Always privileging research and development for industrial applications, he has been involed in several R&D projects supported by Portuguese Institutions and under European funding programs, namely, INNOVCAR (12.754.548,62€); iFACTORY (9.246.492,55€); HMIExcel (5.110.000,00€); ADM.IN (2.159.924,31€).

Paulo has supervised with success 4 PhD students and more than 70 Master students.

He has co-authored or authored more than 200 publications, 160 of them ISI/Scopus indexed papers.

He is the Coordinator of the Research Group on Quality and Organizational Excellence at the University of Minho.

He is an elected member of the Scientific Council of the School of Engineering at the University of Minho.

He is Director of the Industrial Engineering and Management Integrated Master at the University of Minho.

He is Director of the Doctoral Program in Advanced Engineering Systems for Industry at the University of Minho.

He is an elected member of the General Council of the University of Minho.

He was Vice-Dean of the School of Engineering at the University of Minho from September 2016 to September 2019.

During 2015, Paulo was a Visiting Scholar at the Massachusetts Institute of Technology (MIT) for a sabbatical leave.

At the American Society for Quality, Paulo is currently member of the Board of Directors, Chair of the Feigenbaum Medal Committee and member of the Influential Voices Group. Previous positions: (2010-18) Country Counselor for Portugal; (2011-12) member of the Membership Committee; (2014-17) member of the Global Advisory Committee and (2015-16) GAC Liaison Member at the Voice of the Customer Committee; member of the Board of Directors (2018-19). Additionally to these positions, Paulo was member of the Advisory Board in the flowing projects: Global State of Quality Research (1 and 2); Culture of Quality; Insights of Economics of Quality Research. 

Paulo is a Founding Partner of Quality for Excellence (since 2013).

Paulo had several technical and management positions at the University of Minho and other organizations, profit and non-profit, in the past 20 years.

Paulo participates as a Keynote Speaker in Quality and Organizational Excellence international conferences and he is author of several publications in the Quality field (books, papers in international and national journals). He coordinates several research projects on Quality and also supervises several researchers (Postdoctoral, PhD Students, Master Students and Visiting Researchers).

In 2006, 2008 and 2009, he was distinguished with the award of the Best Paper Presented in the Student Technical Paper Competition during the ASQ World Conference on Quality and Improvement. In 2008, his PhD Thesis was distinguished by the Portuguese Association for Quality as the best thesis developed in Quality. In 2009, Paulo was distinguished as Senior Member of the American Society for Quality. In 2011, he was distinguished with the award of the best presentation in the European Organization of Quality Congress. In 2011 and 2016, Paulo was nominated as one of the Quality Progress “New Voices of Quality” (ASQ) and in 2012 he was awarded with the Feigenbaum Medal (ASQ). He has been an Academician of the International Academy for Quality since 2014. In 2015 Paulo was included in the Group of Best Reviewers of the Total Quality Management and Business Excellence Journal (2010-2014).