Title: "Public commitment" in the service sector
Different from products, services generally lack quality evaluation standards, are highly personalized and difficult to rework or return. Therefore, under the current situation of lack of integrity and information asymmetry, it is of great significance for service providers to make public commitment to consumers. This paper discusses the establishment of "service commitment system". The basic idea is: quality, carried by responsibility; To fulfill responsibilities, a public commitment shall be made; Commitment, must be customer concern; Keep promises and stick together in the service chain. Responsibility in the shoulder, commitment in the chest, in the process of earnestly fulfilling social responsibility, call for public commitment of service!
I have long been engaged in quality management and quality of scientific research work.
Leaded and participated in 5 projects of National Ministry of Science and Technology research key project Certification Type And the Certification Model of Intelligent Decision-making Research
I have leaded and participated in :
4 national natural science fund research projects and the drafting and writing of National Quality Development Compendium
Subject research of national manufacturing powerhouse of China (2025) made in China with more than 20 main works such as The Quality of Economic Analysis, Transportation Safety Psychology, Integration Management, Customer Satisfaction Measurement, Analysis and Improvement, Modern Passenger Traffic Management Technology with over hundreds of articles composed.
I have won more than 10 scientific and technological progress awards from the Shanghai Municipal, Science and Technology Progress Award, the Ministry of Railways and State Quality Inspection Administration.