Mahendra Yadav, Director of Caizin LLC TITLE: TQM/Business Excellence leveraging ICT* for the benefit of organization, its customers, and the society

Title: TQM/Business Excellence leveraging ICT* for the benefit of organization, its customers, and the society

By Janak Mehta, and Mahendra Yadav, Director of Caizin LLC 



Brief presentation on how recent developments in information and communication technology (ICT) have provided an opportunity that can lead to better efficiency while conserving material resources and minimizing harm to the environment, thereby contributing to the preservation of the Planet Earth.

Today, our ability to excel in the last 20% of business and operational efficiency, lies in our ability to deal with thousands of data points on day to day basis, at a granularity and frequency which was not achieved in the past. Cost efficiencies and manpower constraints are making it harder to collect and analyse those, hence the use of automation, IoT, analytics and ICT is more important than ever before.

As professionals who believe in quality in holistic sense, we have used ICT and analytics in conjunction with our knowledge and experience to realize our dream of improving work processes and outcomes that were considered impossible until a few years ago. We at TQMI  are collaborating with ICT specialists at our subsidiary Caizin LLC to work in sharply focused areas to demonstrate breakthrough outcomes in a timely manner to earn the confidence of various stakeholders particularly the customer / actual user and the society.

We are pleased to demonstrate our actual work through three case studies. One case study shows empowerment of employees at the Gemba for enhancing effectiveness and efficiency of their work. Second relates to use of Lean management principles along with ICT to improve results in batch processes. Use of Virtual Twins to improve operational efficiencies and customer delight of fleets operating buses and commercial vehicles.

Presentation will be made by a team of two people.

Case Studies:

Logistics – How macro-economic data, data collected from various sources from outside the purview of the organization help identify logistics risks, placement failure risks, contract risks and logistics cost risks. How data can help make the right decisions of freight procurement based upon time of the year, payload, source and destination and right price for per kilometre per ton.

Daily Works Management – How organization performance and effectiveness corresponding to the vision and goals can be measured, viewed and actioned on day to day.

IoT – How concept of vehicle efficiency, fuel efficiency and preventive maintenance can be turned from reactive to proactive using IoT, data and algorithms bringing significant cost savings and on time performance while reducing harm to the environment.



Mr. Mahendra Yadav is a Mechanical Engineer from IIT Kanpur with over 22 years of experience in software industry.

In his early career, Mahendra worked with a multinational IT firm, Cognizant, and developed technology to mine all information from any resume, utilizing progressive learning and heuristics. He also evaluated and used one of the first cloud platforms in 2000, LoudCloud.

During past 20 years, Mahendra has built or co-founded 3 software organizations. His last venture as a co-founder was Tavisca. Tavisca developed travel technology products for US market and after a successful 10 year operation, it was acquired by cxLoyalty, Inc in 2018 and subsequently cxLoyalty and Tavisca team was acquired by JP Morgan Chase in 2020.

Mahendra has been an investor and mentor to startups in Indian ecosystem. He is an investor / board member of Intangles (Automotive IoT and Digital Twinning), FreightFox (Freight procurement, management and forecasting), Schooglink (Rural Education Tech), YoGems (Promoting sports at K-12), and udChalo (Leading B2C travel eCommerce) apart from being promoter and board member of TQMI.