Title: Quality and workforce development
This presentation focuses on the nexus between the quality discipline and the field of workforce development, exploring how quality concepts can enhance workforce development practices and how the area of workforce development can enhance the understanding and use of quality methods in organizations. The presentation will consider how the Workforce Development criteria in major quality award programs and international standards can be used to enhance workforce development activities and examines how the cognitive functions that are the foundations of the quality discipline need to be taught to people in a workforce.
John Dew served as a quality professional for over 40 years, involved in quality management and strategic planning in precision machining, chemical processing, foundry operations, nuclear facility operations, health care, research laboratories, and higher education. He earned his Doctorate in Technological and Adult Education and managed a large Training Department for Lockheed Martin. Dr. Dew is an ASQ Fellow, an academician in the International Academy for Quality, and a former Judge in the Malcolm Baldrige National Quality Award program. He is the author of five books in the quality field and currently teaches graduate courses in quality management for The University of Alabama in the United States.