Ekaterina Spiridonova, Head of Operational Excellence and Quality at PostNord Oy TITLE: Virtual Gemba: leading and facilitation of process improvement events in a virtual world.

Title: Virtual Gemba: leading and facilitation of process improvement events in a virtual world.

 

Abstract:

Last year COVID-19 disrupted everything. This disruption caused organizations and professionals to learn new skills as we quickly worked to adapt and get used to working in a virtual world. Learning new ways to facilitate and lead process improvement teams virtually was initially a challenge, but we have learned some best practices for how to effectively and, in some ways, more efficiently help teams drive process improvements in an online setting. This session will focus on learning more about these best practices and will better equip the audience for leading virtual process improvement projects.

 

Learning objectives:

-        Define the challenges and opportunities of virtual gemba walks;

-        Understand the virtual gemba process;

-        Learn some best practices for how to effectively and efficiently lead virtual process improvement projects.

 

Biography:

Ekaterina Spiridonova has recently bacome Head of Operational Excellence and Quality at PostNord Oy.

Before she was Development Manager at Neste Ltd. where she was a Lean Six Sigma  Master Black Belt and responsible for developing excellence in company-wide business processes, managing the Continual Improvement Body of Knowledge, creating LSS training and development, and mentoring Black Belts and Green Belts in their improvement projects. Ms. Spiridonova is an ASQ senior member who currently serves as editor for the Lean Enterprise Division’s eZine newsletter.