Title: Performance Measurement: A Powerful Improvement Tool, but Beware of the Ten Pitfalls
Performance measurement is a mechanism used extensively in enterprise management, strategy implementation, and improvement efforts. It has proven to be a power tool with many applications, and being able to uncover insights from operations and business processes, influencing people’s behavior, and providing a basis for better decision-making. However, it comes with several pitfalls, for example stimulating dysfunctional behavior by linking awkward performance indicators with rewards. This presentation will review ten of the most serious pitfalls and how to avoid them.
Bjørn Andersen, is a professor of quality and project management at the Norwegian University of Technology and Science. He has authored/co-authored around 20 books and numerous papers for international journals and conferences, in total more than 300 publications. He has managed and been involved in several national and international research and implementation projects.
He serves as Director of Project Norway, is an Academic in the International Academy of Quality, is co-editor of the journal Production Planning & Control and reviewer for several other journals and conferences, and directs the NTNU master program in mechanical engineering.