Title: Quality 4.0: Takes more than technology
Presentation includes the results of a study conducted by the American Society for Quality (ASQ), the Boston Consulting Group (BCG) and the Deutsche Gesellschaft fur Qualitat (DGQ), in which more than 200 executives were interviewed to learn about Quality 4.0: tools, trends, expected results and implementation insights. Results include a perspective on how both the quality profession and the practice of quality management will be affected and how they can maximize its contribution to organizational success.
Benito Flores is the Dean of the School of Engineering at the Universidad de Monterrey (Mexico), where he also teaches. In 2019, he served as the Chair of the Board of Directors of the American Society for Quality, the largest and most influential quality professional association in the world. He has been teaching in higher education institutions for 25 years and served as Quality Engineer, Quality Manager or Quality Director in four different organizations. He holds a BS in Industrial Engineering, a MS in Quality Management and a Ph.D. in Management. He and his wife Alejandra live in Monterrey Mexico with their three children.